Credit Guide & Quote

We will assist you to select a loan or lease to meet your needs. The credit providers we most commonly use are Westpac Equipment Finance, FlexiCommercial, Pepper Money, Shift and Metro, although we do use others. A full list of the credit providers we may submit applications to is set out in our Privacy Consent Credit Provider Schedule.

We are obliged to ensure any loan or lease we suggest or assist you to apply for, including an increase to an existing credit limit, is not unsuitable for your purposes. This includes if the loan or lease does not meet your requirements or objectives, if you are unable to make the repayments, or you could only do so with substantial hardship. Therefore, we will need some information from you. It is important that the information you provide is entirely accurate.

At any time within 7 years of us providing you with credit assistance, you may request a copy of the preliminary credit assessment. We will provide you with this documentation within 7 business days of receiving your request. However, if your request is more than 2 years after the date of our Credit Quote, we may take up to 21 business days after receiving the request.

We may charge you up to $3,000 (incl. GST) as an Origination Fee for our services when providing credit assistance, although this is only payable should the loan proceed. It is a one-off fee, payable at loan settlement. This fee may be paid directly to us, or as part of the loan disbursements. If paid via loan disbursement, this will increase your loan by the fee amount.

When the application for a loan or lease is submitted and ultimately proceeds to settlement, you may be required to pay fees to third parties associated with the application, such as the credit provider's application fee, security registration fee, inspection fee or other fees. If applicable, these will be detailed in the Credit Proposal document and provided to you before you apply for finance. You can ask us how they are worked out.

Commissions may be payable to us by the credit provider for any loan or lease that is settled. The amount varies between lenders and the amount of credit that you receive. These are not directly payable by you, and will be disclosed within the Credit Proposal document provided to you before applying for finance. You can ask us for an estimate of these commissions and how they are worked out.

If you are referred to us by a third party, we may pay that entity a commission for the introduction of your business. For example, we may pay commissions to real estate agents, car or boat dealerships and accountants. These commissions are not directly payable by you. You can ask us for an estimate of these payments and how they are worked out.

We hope that you're pleased with our service. If you do have a complaint, you can contact our Complaints Officer on 0437 513 490 or by email at assetfinance@padayoncapital.com.au, or by mail to the address listed above. Please provide us with as much detail as possible so we can address it promptly and hopefully resolve it to your satisfaction.

If you are not satisfied with the outcome of our attempt to resolve your complaint, you may refer the matter to the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or by writing to GPO Box 3, Melbourne VIC 3001. AFCA is a no-charge, external and independent dispute-resolution service. Our Complaints Handling Procedure contains further information.

Before proceeding with credit assistance, you will be asked to acknowledge that you have read and understood this document, and that:

You agree to pay us up to the maximum quoted fees and charges for our services if we obtain approval for your loan and it subsequently settles. You understand that fees of up to a maximum of $3,000 (incl. GST) will be included in the loan amount or lease repayments unless you have instructed otherwise.

You consent to receive this Credit Guide & Quote and any other disclosure documents, such as the Credit Proposal, by electronic means, on the understanding that paper disclosure documents may not be provided and you will therefore check your nominated electronic communication means for receipt of these documents. You may withdraw your consent to receive these disclosure documents at any time by contacting the licensee using the contact details above.